FAQ

Questions about Shipment

Q1 : Do you ship worldwide?
A1 : Yes, we can ship worldwide.
 
Q2 : Where you ship goods from?
A2 : Our warehouse is located in China, the goods will be shipped from China mainland.
 
Q3 : What is the shipping cost?
A3 : For giving customer good shopping experience, we offer free international shipment.
 
Q4 : What is the shipping time?
A4 : Usual shipping time 12-18 working days. But this period of COVID-19, delivery may be delayed.
 
Q5 : How do I track my package?
A5 : The package can be tracked on 17track.net. Or if you need a team members help to check up, please contact with our service team support@topenginedeals.com and we will be in touch with a status update.
 
Questions about Payment & Order
 
Q1 : What payment terms you can accept?
A1 : For payment, we accept PayPal and Credit Card.
 
Q2 : My payment was declined, why? How to solve it?
A2 : If you made the purchase via Credit Card and failed, could you please contact with support@topenginedeals.com? If the issue cannot be solved, please no worry, we accept PayPal payment as well.
 
Q3 : How do I cancel my order?
A3 : For the order, if not shipped out yet, please contact with our Service Support Team support@topenginedeals.com, we will cancel your order and give you full refund.
 
Q4 : Is my information is securing using this site?
A4 : Yes, TOP ENGINE DEALS takes precautions to protect your personal information. When you submit sensitive information via the website, your information is protected both online and offline. Please don’t worry for this.
 
Q5 : What if my address is wrong?
A5 : If the recipient's address was wrong, after the failed delivery, the parcel should be returned back to sender. After we receive the parcel, we will contact you for an updated address and arrange re-delivery for your package.
 
Questions about Return & Refunds
 
Q1 : What items are returnable?
A1 : 

a) We can accept returns or exchanges within the 14 day period. 

b) All returned items must be in the original condition: unused, unwashed, and unworn. No exceptions.
 
Q2 : How do I return a product?
A2: Contact with TOP ENGINE DEALS Service Team support@topenginedeals.com to confirm details to make sure the item is meet the return condition. After the agreement, Service Team will send the detailed return information, please offer return tracking number after return shipment. 
 
Q3 : What is you refund policy?
A3 : Refunds are processed within 1-5 business days, after you received our confirmation on the cancellation.
 
Q4 : How will you refund me?
A4 : The refund are applied to the original payment method.