Refund policy
Last updated: August 21, 2026
We want you to be confident when purchasing from Top Engine Deals. This policy applies to products purchased directly from topenginedeals.com.
30-day return window
You may request a return within 30 days after your order is delivered. Before sending anything back, email topbitservice@gmail.com with your order number and the reason for the return. Returns sent without prior authorization may be delayed or refused.
To qualify for a change-of-mind return, the product must be unused, unassembled, and in the same condition in which it was received. It must include the original packaging, manuals, parts, tools, accessories, and any serial-number or identification labels.
Engine models and assembly kits
Our products include precision assembly kits, heat-powered models, and working combustion engines. Unless the product is defective or your mandatory legal rights provide otherwise, we cannot accept a change-of-mind return after a product has been:
- assembled or partially assembled;
- fueled, oiled, heated, started, or operated;
- modified, tuned, disassembled beyond the supplied instructions, or connected to incompatible equipment; or
- damaged through misuse, improper assembly, inadequate lubrication or cooling, accident, or failure to follow the supplied instructions.
Please review the product description, specifications, package contents, and operating requirements before ordering. If anything is unclear, contact us before purchase.
Damaged, defective, incorrect, or incomplete orders
Inspect your order when it arrives. If it is damaged in transit, defective, materially different from its description, incorrect, or missing parts, contact us as soon as possible—ideally within 7 days of delivery—at topbitservice@gmail.com.
Include your order number and clear photos or video of the product, packaging, shipping label, and the issue. We may first offer troubleshooting or replacement parts when that is the fastest appropriate solution. If a return is required because of our error or a confirmed defect, we will provide return instructions and cover the reasonable return-shipping cost. Depending on the circumstances, the available remedy may be repair, replacement, missing parts, or a refund.
Change-of-mind returns
For an eligible change-of-mind return, you are responsible for the return-shipping cost. Original shipping charges, customs charges, duties, taxes, and similar fees are not refundable unless required by applicable law. We recommend using a tracked and insured shipping service, because you are responsible for the return until it is delivered to the authorized return address.
Sale-priced products follow the same return rules as regularly priced products. Gift cards are not returnable except where required by law.
Return authorization and shipping
- Email topbitservice@gmail.com within the applicable return period. Include your order number, the product and SKU, the reason for the request, and supporting photos or video when relevant.
- Wait for our return authorization and the correct return address. Products may be fulfilled from different facilities, so do not send a return to the manufacturer, the address on the original parcel, or our business address unless we specifically instruct you to do so.
- Pack the complete product securely and send it using the authorized instructions. Provide us with the tracking number.
Unauthorized returns, cash-on-delivery parcels, and returns sent to the wrong address may be refused. Please ship an authorized return promptly and no later than 14 days after receiving the return instructions, unless we agree otherwise.
Refunds
We will email you after an authorized return is received and inspected. If approved, the refund will be issued to the original payment method within 5 business days after inspection. Your bank or payment provider may need additional time to post the credit.
If a returned product is incomplete, used, assembled, operated, or damaged for reasons not caused by us, we may reduce or refuse the refund to the extent permitted by applicable law. We will explain any adjustment before completing the refund.
Exchanges and replacement parts
Where appropriate, we may offer an exchange, repair, or replacement part instead of a return. The quickest way to request one is to email topbitservice@gmail.com with your order number and details of the issue.
Order cancellation
To request cancellation, contact us as soon as possible. If the order has not entered processing or shipped, we will try to cancel it and refund the original payment method. Once an order has shipped, it must follow the return process above.
Mandatory consumer rights
Nothing in this policy limits any mandatory consumer rights that apply to you. Eligible consumers may have additional cancellation, refund, repair, or replacement rights under the laws of their place of residence, including applicable Israeli distance-selling rules. Where mandatory law gives you more favorable rights than this policy, the mandatory law applies.
Contact
Top Engine Deals
Email: topbitservice@gmail.com
Be'er Ya'akov, Israel