Shipping policy
Last updated: August 21, 2026
Top Engine Deals ships to the countries and regions available at checkout. Shipping charges are calculated during checkout before payment. This policy explains order processing, delivery estimates, tracking, customs charges, and what to do if a shipment is delayed, lost, damaged, or incorrect.
Shipping cost
Shipping charges are calculated at checkout based on the products in your order, the destination, and the available delivery service. The shipping charge and any available delivery options will be shown before you complete payment.
Import duties, VAT, sales tax, brokerage fees, and other destination-country charges are not included unless checkout expressly says they are included. The recipient is responsible for these charges and for complying with local import rules.
Order processing
Most orders are processed within 2–5 business days, excluding weekends and public holidays. Large, specialist, or made-to-order engine products may require up to 7 business days for inspection, preparation, or supplier handling. We will contact you if an order is expected to take longer.
Processing time is the period between order confirmation and shipment. Transit time begins after the carrier accepts the parcel. Delivery time equals processing time plus transit time.
Estimated transit times
The estimates below begin when the order is dispatched. They are not guaranteed delivery dates.
| Destination | Estimated transit time |
|---|---|
| United States, Canada, United Kingdom, France, Germany, Spain, Japan, South Korea, Hong Kong, Singapore, Taiwan, Malaysia, Thailand, Philippines, and Vietnam | 3–15 business days |
| Other European destinations, Israel, Australia, New Zealand, Switzerland, and South Africa | 5–20 business days |
| Brazil, Mexico, Colombia, Peru, Chile, and Argentina | 10–25 business days |
| Other destinations available at checkout | Up to 30 business days |
Remote areas, customs clearance, carrier congestion, severe weather, public holidays, and events outside our control may extend these estimates. Some products cannot be shipped to every destination because of carrier, customs, or product restrictions. If we cannot ship an item to your address, we will contact you and issue an appropriate refund.
Tracking
We will send a shipping-confirmation email with tracking information when it becomes available. Tracking may take 2–5 business days to show its first carrier update, particularly when a parcel is transferred between logistics partners.
Some orders may arrive in more than one parcel. If an order is split, you may receive separate tracking numbers and delivery dates. You will not be charged more than the shipping amount shown when you placed the order solely because we split the shipment.
Shipping address and order changes
Review your shipping address carefully before placing an order. To request a correction or cancellation, email topbitservice@gmail.com as soon as possible with your order number. We will try to help, but an address cannot normally be changed after the order has entered fulfillment or shipped.
If a parcel is returned because the address supplied at checkout was incorrect or incomplete, or because the recipient refused or did not collect it, reasonable reshipping or return costs may be deducted from any refund to the extent permitted by applicable law.
Customs and import clearance
International parcels may be inspected or delayed by customs. The recipient is responsible for providing information requested by customs or the carrier and for paying applicable import charges. We cannot mark an order as a gift or declare a false value.
Delayed or apparently lost shipments
If tracking has not updated for 10 business days, or if the estimated delivery window has passed, email topbitservice@gmail.com with your order number. We will review the tracking and, when appropriate, open an investigation with the carrier.
If a tracked parcel is marked delivered but cannot be found, first check the delivery area, household members, neighbors, and any carrier notice. Then contact the carrier and us promptly. A carrier investigation may be required before a replacement or refund can be issued.
Damaged, incorrect, or incomplete deliveries
Inspect the parcel and product upon delivery. If the shipment is damaged, incorrect, or missing parts, contact us as soon as possible—ideally within 7 days—at topbitservice@gmail.com. Include your order number and clear photos or video of the outer packaging, shipping label, product, and issue. Keep all packaging until the claim is resolved.
Confirmed damaged, incorrect, or incomplete orders will be handled under our Refund Policy.
Mandatory consumer rights
Nothing in this policy limits any mandatory consumer rights that apply to you. Where applicable law provides more favorable delivery, cancellation, replacement, or refund rights, those rights apply.
Contact
Top Engine Deals
Email: topbitservice@gmail.com
Be'er Ya'akov, Israel